Inmate Package Program

South Carolina Department of Corrections allows inmates to receive packages twice a year.
2008 Spring Package Program
Ordering Begins on April 1.
There are 3 easy ways to place your order:
1.Mail your order to: Access Securepak, 10880 Lin Page Place, St. Louis, MO 63132
All mail orders must be postmarked by May 1.
2.Visit Access Securepak online at www.southcarolinapackages.com
Last day to place orders on-line is May 8, at 7:00 PM CST.
3.Phone your order Toll-Free to 1-800-546-6283.
Last day to place phone orders is May 8.
All orders will ship to the institutions between May 19 – June 6.
Frequently Asked Questions:
Q: What are your shipping and handling charges?
A: $4.00 shipping and handling on all orders. Reduced $2 shipping and handling for all orders placed on the website.

Q: When does the program begin?
A: Orders will be accepted from April 1 – May 8. However, any order that is mailed in must be postmarked by May 1. Any orders received after the deadline will not be processed and will be mailed back to the sender.

Q: When will the order arrive at the facility?
A: All orders will be arriving at the correctional facility between May 19-June 6. The institution will be distributing the packages to the offenders shortly after the shipment arrives at the facility.

Q: What forms of payment do you accept?
A: PAYMENT: We accept Credit/Debit cards with VISA and MasterCard logos. We cannot accept prepaid credit cards or cash advance cards. Orders will be accepted when accompanied by money order, institutional check, cashier's check or credit card (MasterCard, Visa or Discover). Access Securepak® is now applying a 5% sales tax for the state as required. When paying by credit card be sure to include the card number, expiration date, card member's name, and card member's phone number and address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, "Cooper Trust Fund Withdrawal" and attaching it to the completed Access Securepak® order form. Requests must be submitted to the postal director by April 18, to allow time for institutional check processing. Inmates cannot purchase packages for other inmates. This program is separate from the Canteen and does not affect the Canteen spending limit.

Q: How do I place an order?
A: By phone: 1-800-546-6283, internet http://www.southcarolinapackages.com or by mail Access Securepak, 10880 Lin Page Place, St. Louis, MO 63132.

Q: How do I check on an order?
A: Please call 1-800-546-6283 or write to us at Customer Service, 10880 Lin Page Place, St. Louis, MO 63132; or send us an email at:
customerservice@accesscatalog.com.

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the prison. If there was an issue with the order, the employee would verify it and send the paperwork to Access. All discrepancies must be reported from the prison and we cannot honor any discrepancies reported from family members or friends of the offender.

Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and his/her custody level changes while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the facility, we will issue a refund to you. There are no restocking fees.

Q: What happens if the person I am sending my order to moves to another facility?
A: If you place an order for an incarcerated family member or friend and he/she is moved to another facility, the package will be forwarded to the new facility on the next available SCDC transfer bus.