Inmate Package ProgramSCDC sponsors two Inmate Package Programs yearly whereby inmate's family/friends may order various package combinations from Access Securepak for shipment to the inmate's institution.
Spring Package Program begins in March 23, 2015.
Fall Package Program begins on September 2015.
2015 Spring Inmate Package ProgramPlease place orders early to allow time to resolve any issues before the deadline.
Note: Food Spending Limit Increase from $150 to $200.
ELIGIBLE INMATES: All inmates are eligible for these packages except:
- Canteen Restriction
- Disciplinary Detention (DD)
- Intake (IN, INL5)
- Kirkland Inmates in Dorm: A1, A2, B1, C1, C2, Dorm D (Cells 33-64), Infirmary And MSU
- Pre-Hearing Detention (SP, ST, PHD)
- Safekeepers (SK)
- Security Detention (SD)
- Young Offenders Incarcerated Less Than 60 Days
SENDERS INFORMATION: Sender's Name, Address, Phone Number & Email Address
First Date to Place Orders: March 23
All EH Cooper check requests must be submitted to the Postal Director no later than April 9 for forwarding to Financial Accounting by April 13.
Postmark Date (mail orders): April 23 (must be received by April 30)
Last Date to Place Orders (phone, fax, web): April 30
Delivery Date: On or before June 2
WAYS TO ORDER:
Mail: Access Securepak® (SC) 10880 Lin Page Place, St. Louis, MO 63132
PAYMENT METHODS: Credit/debit cards (VISA/MasterCard/Discover), prepaid credit cards (with verifiable United States address), cashier's check, institutional check, or money order. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the credit card), card member's name, phone number and billing address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, "Cooper Trust Fund Withdrawal" and attaching it to the completed Access Securepak® order form. Requests must be submitted to the Postal Director no later than April 9 to allow time for institutional check processing. Inmates cannot purchase packages for other inmates. This program is separate from the Canteen and does not affect the Canteen spending limit.
ORDERS PLACED WITH A CREDIT, DEBIT OR PRE-PAID CARD: All cards will be charged on the day order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.
PROCESSING FEE: $5.00 for mail & phone orders and a reduced $2.50 processing fee for web orders
SALES TAX: Access Securepak® will not include sales tax in the selling prices. Sales tax needs to be calculated for all items. Sales tax rate is based on the inmate's facility location at the time of order entry, not at the time of receipt. Refer to the tax table for the correct tax rate.
- $200 limit applies to food and snacks only
- Each food item (excluding Ramen) has maximum purchase limit of 12
- Ramen Noodles are limited to (4) 24 packs
- Maximum of 5 Commit Lozenges
- Maximum of 3 Body Wash products
- Quantity limits apply to all clothing/accessories
- Multiple orders allowed, but not to exceed the dollar or quantity limits
- Multiple orders received for an inmate will be combined into one package
- Limits will apply and may vary by facility
- Automated System: 24 hours a day / 7 days a week
- Customer Service Representative: Monday-Friday 8:30 am - 12:00 am EST and Saturday 11:00 am - 5:00 pm EST
Frequently Asked Questions:
Q: When does the program begin?
A: Orders will be accepted from Monday, March 23, 2015 - Thursday, April 30, 2015. However, any order that is mailed in must be postmarked by April 23, 2015. Any orders received after the deadline will not be processed and will be mailed back to the sender.
Q: When will the order arrive at the institution?
A: All orders will be arriving at the institutions on or before June 2. The institutional staff will be distributing the packages to the inmates shortly after the shipment arrives at the institution.
Q: What is the spending limit?
A: Spending limit is $200.00 for food/snacks only. Standard quantity limits on clothing, towels/wash clothes, and Commit lozenges are based on quantity limits already established. Limit on the purchase of any single food item to a maximum of 12 each (excluding Ramen which is currently limited to (4) 24 pks). Limits are listed on the catalog, order form and website.
Q: What are your processing charges?
A: $5.00 processing fee for mail and phone orders and a reduced $2.50 processing fee for web orders.
Q: Will sales tax be applied to my order?
A: Access Securepak® will not include sales tax in the selling prices. Sales tax needs to be calculated for all items. Sales tax rate is based on the inmate's facility location at the time of order entry, not at the time of receipt. Refer to the tax table for the correct tax rate.
Q: What forms of payment do you accept?
A: PAYMENT: We accept Credit/Debit cards (VISA, MasterCard, or Discover logos), prepaid credit cards (with verifiable United States address), cashier's check, institutional check, or money order. When paying by credit card be sure to include card number, expiration date, card member's name, CCV 3 digit number on back of card, card member's phone number, and billing address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, "Cooper Trust Fund Withdrawal" and attaching it to completed Access Securepak® order form. Requests must be submitted to Postal Director by April 9, to allow time for institutional check processing. We do not accept prepaid credit cards that lack ability to assign a valid United States address to card holder.
Q: How do I place an order?
A: By phone: 1-800-546-6283, by Internet: www.southcarolinapackages.comor by Mail: Access Securepak®, 10880 Lin Page Place, St. Louis, MO 63132.
Q: How do I check on an order?
A: Call 1-800-546-6283 or write to us at Customer Service, 10880 Lin Page Place, St. Louis, MO 63132; or send us an email at: email@example.com.
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the institution. If there is an issue with the order, the employee would verify it and send the paperwork to Access. All discrepancies must be reported from the institution. We cannot honor any discrepancies reported from family members or friends of the inmate.
Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an inmate and their custody level changes or they are moved to a facility other than SCDC, while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the institution, we will issue a refund to you. There are no restocking fees.
Q: What happens if the person I am sending my order to moves to another SCDC institution?
A: If you place an order for an inmate and they are moved to another SCDC institution, the package will be forwarded to the new institution on the next available SCDC Canteen truck.