South Carolina Department of Corrections

Inmate Package Program

SCDC sponsors two Inmate Package Programs yearly whereby inmate's family/friends may order various package combinations from Access Securepak for shipment to the inmate's institution.

Spring Package Program begins on March 4, 2013.
Fall Package Program begins in August 2013.


Please place orders early to allow time to resolve any issues before the deadline.

ELIGIBLE INMATES: All inmates are eligible for these packages except:

• Canteen Restriction
• Disciplinary Detention (DD)
• Intake (IN, INL5)
• Kirkland Inmates in Dorm:  A1, A2, B1, C1, C2, D, F1, F2 (beds 113-116, 149-151, 201-209, 217-232), and F3
• Pre-Hearing Detention (SP, ST, PHD)
• Safekeepers (SK)
• Security Detention (SD)
• Young Offenders Incarcerated Less Than 60 Days
• Youth Offenders at Wateree (Eligible for Clothing ONLY) Not Eligible for Food

SHIPPING INFORMATION: Inmate's Name, SCDC ID #, Institution/Dorm/Housing Unit & Address
SENDERS INFORMATION: Sender's Name, Address, Phone Number & Email Address

PROGRAM DATES:

First Date to Place Orders: March 4, 2013
All EH Cooper check requests must be submitted to the Postal Director no later than March 21 for forwarding to Financial Accounting by March 25.
Last Date to Place Orders (phone, fax, web): April 11
Postmark Date (mail orders): April 4 (must be received by April 11)
Delivery Date: On or before May 8

WAYS TO ORDER:
Online: www.southcarolinapackages.com
Phone: 1-800-546-6283
Mail: Access Securepak® (SC) 10880 Lin Page Place, St. Louis, MO 63132
PAYMENT METHODS: Credit/debit cards (VISA/MasterCard), prepaid credit cards, cash advance cards, cashier's check, institutional check, or money order. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the credit card), card member's name, card member's phone number and card member's address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, "Cooper Trust Fund Withdrawal" and attaching it to the completed Access Securepak® order form. Requests must be submitted to the Postal Director no later than March 21 to allow time for institutional check processing. Inmates cannot purchase packages for other inmates. This program is separate from the Canteen and does not affect the Canteen spending limit.
SHIPPING & HANDLING: $4.00 for mail & phone orders. $2.00 for all web orders
SALES TAX: Access Securepak® will not include sales tax in the selling prices. Sales tax needs to be calculated for all items. The sales tax rate is based on the inmate's facility location at the time of order entry, not at the time of receipt. Refer to the tax table for the correct tax rate.

LIMITS:

• $150 limit applies to food and snacks only
• Each food item (excluding Ramen) has maximum purchase limit of 12
• Ramen Noodles are limited to (4) 24 packs
• A maximum of 5 Commit Lozenges
• Quantity limits apply to all clothing/accessories
• Multiple orders allowed, but not to exceed the dollar or quantity limits
• Multiple orders received for an inmate will be combined into one package
• Limits will apply and may vary by facility

CATALOG CHANGES: Every effort has been made to show and describe the merchandise and all information in this catalog as accurately as possible. However, many manufacturers make changes in design, color, package size and style during the year. View the website www.southcarolinapackages.com for the latest updates on this package program. We reserve the right to make any necessary changes for information printed incorrectly. Prices and offers are subject to change. We regret any changes that might occur and will make every effort to minimize these occurrences.

CUSTOMER SERVICE:
Online: www.southcarolinapackages.com
Phone: 1-800-546-6283

• Automated System: 24 hours a day / 7 days a week
• Customer Service Representative: Monday-Friday 8:30 am - 12:00 am EST and Saturday 11:00 am - 5:00 pm EST

Access Securepak® reserves the right to remove one or more items from the order due to insufficient amount paid for orders received.


Q:  When does the program begin?
A:  Orders will be accepted from Monday, March 4, 2013 - Thursday, April 11, 2013. However, any order that is mailed in must be postmarked by Thursday, April 4, 2013. Any orders received after the deadline will not be processed and will be mailed back to the sender.

Q:  When will the order arrive at the institution?
A:  All orders will be arriving at the institutions on or before Wednesday, May 22, 2013. The institutional staff will be distributing the packages to the inmates shortly after the shipment arrives at the institution.

Q:  What is the spending limit?
A:  The spending limit is $150.00 for food/snacks only. Standard quantity limits on clothing, towels/wash clothes, and Commit lozenges are based on quantity limits already established. Limit on the purchase of any single food item to a maximum of 12 each (excluding Ramen which is currently limited to (4) 24 pks). Limits are listed on the catalog, order form and website.

Q:  What are your shipping and handling charges?
A:  $4.00 shipping and handling on all orders. Reduced $2 shipping and handling for all orders placed on the website.

Q:  Will sales tax be applied to my order?
A:  Access Securepak® will not include sales tax in the selling prices. Sales tax needs to be calculated for all items. The sales tax rate is based on the inmate’s facility location at the time of order entry, not at the time of receipt. Refer to the tax table for the correct tax rate.

Q:  What forms of payment do you accept?
A:  PAYMENT: We accept Credit/Debit cards with VISA and MasterCard logos. We cannot accept prepaid credit cards or cash advance cards. Orders will be accepted when accompanied by money order, institutional check, cashier's check or credit card (MasterCard, Visa or Discover). Sales tax needs to be calculated for all items. When paying by credit card be sure to include the card number, expiration date, card member's name, CCV 3 digit number on the back of the card, card member's phone number and billing address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, "Cooper Trust Fund Withdrawal" and attaching it to the completed Access Securepak® order form. Requests must be submitted to the postal director by Thursday, March 21, 2013, to allow time for institutional check processing.

Q:  How do I place an order?
A:  By phone: 1-800-546-6283, by Internet: www.southcarolinapackages.comor by Mail: Access Securepak®, 10880 Lin Page Place, St. Louis, MO 63132.

Q:  How do I check on an order?
A:  Please call 1-800-546-6283 or write to us at Customer Service, 10880 Lin Page Place, St. Louis, MO 63132; or send us an email at: customerservice@accesscatalog.com.

Q:  How do I report a discrepancy with the order (item missing, wrong product, etc)?
A:  The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the institution. If there is an issue with the order, the employee would verify it and send the paperwork to Access. All discrepancies must be reported from the institution. We cannot honor any discrepancies reported from family members or friends of the inmate.

Q:  What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A:  If you place an order for an inmate and their custody level changes or they are moved to a facility other than SCDC, while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the institution, we will issue a refund to you. There are no restocking fees.

Q:  What happens if the person I am sending my order to moves to another SCDC institution?
A:  If you place an order for an inmate and they are moved to another SCDC institution, the package will be forwarded to the new institution on the next available SCDC Canteen truck.