Inmate Package ProgramSCDC sponsors four (4) Inmate Package Programs yearly whereby inmate's family/friends may order various package combinations from Access Securepak for shipment to the inmate's institution.
4th Quarter 2016 - Inmate Package Program (Food & Hygiene)Please place orders early to allow time to resolve any issues before the deadline.
ELIGIBLE INMATES: All inmates are eligible for these packages except:
- Canteen Restriction
- Disciplinary Detention (DD)
- Intake (IN, INL5)
- Kirkland Inmates in Dorm: A1, A2, B1, C1, C2, D (Cells 33-64), F1, F3, Infirmary And MSU
- Pre-Hearing Detention (SP, ST, PHD)
- Safekeepers (SK)
- Security Detention (SD)
- Young Offenders Incarcerated Less Than 60 Days
SENDERS INFORMATION: Sender's Name, Address, Phone Number & Email Address
First Date to Place Orders: Wednesday, September 21, 2016
All EH Cooper check requests must be submitted to the Postal Director no later than September 29, 2016 for forwarding to Financial Accounting by October 3, 2016.
Postmark Date (mail orders): October 13, 2016 (must be received October 20, 2016)
Last Date to Place Orders (phone, fax, web): Thursday, October 20, 2016
Delivery Date: On or before Wednesday, December 21, 2016
WAYS TO ORDER:
Mail: Access Securepak® (SC) 10880 Lin Page Place, St. Louis, MO 63132
PAYMENT METHODS: Credit/debit cards (VISA/MasterCard/Discover), prepaid credit cards (with verifiable United States address), cashier's check, institutional check, or money order. When paying by credit card be sure to include the card number, expiration date, card verification number (3 digit card verification number found on the back of the credit card), card member's name, phone number and billing address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, "Cooper Trust Fund Withdrawal" and attaching it to the completed Access Securepak® order form. Requests must be submitted to the Postal Director no later than September 29 to allow time for institutional check processing. Inmates cannot purchase packages for other inmates. This program is separate from the Canteen and does not affect the Canteen spending limit.
ORDERS PLACED WITH A CREDIT, DEBIT OR PRE-PAID CARD: All cards will be charged on the day order is placed. Any refunds/credits due will be applied to the original card used. Please allow additional time for refunds/credits to be processed when using a prepaid card.
PROCESSING FEE: $5.00 for mail & phone orders and a reduced $2.50 processing fee for web orders. The processing fee is non-refundable.
SALES TAX: Access Securepak® will not include sales tax in the selling prices. Sales tax needs to be calculated for all items. Sales tax rate is based on the inmate's facility location at the time of order entry, not at the time of receipt. Refer to the tax table for the correct tax rate.
- $200 limit applies to food and snacks only
- Each food item (excluding Ramen) has maximum purchase limit of 12
- Ramen Noodles are limited to (4) 24 packs
- Maximum of 3 hygiene products
- Multiple orders allowed, but not to exceed the dollar or quantity limits
- Multiple orders received for an inmate will be combined into one package
- Additional restrictions may apply and vary by facility
- Limits will apply and may vary by facility
- Automated System: 24 hours a day / 7 days a week
- Customer Service Representative: Monday-Friday 8:30 am - 12:00 am EST and Saturday 11:00 am - 5:00 pm EST
Frequently Asked Questions:
Q: When does the program begin?
A: Orders will be accepted from Wednesday, September 21, 2016 through Thursday, October 20, 2016. However, any order that is mailed in must be postmarked by October 13, 2016. Any orders received after the deadline will not be processed and will be mailed back to the sender.
Q: When will the order arrive at the institution?
A: All orders will be arriving at the institutions on or before Wednesday, December 21, 2016. Institutional staff will be distributing the packages to the inmates shortly after the shipment arrives at the institution.
Q: What is the spending limit?
A: Spending limit is $200.00 for food/snacks only. Standard quantity limits on clothing, towels/wash clothes are based on quantity limits already established. Limit on the purchase of any single food item to a maximum of 12 each (excluding Ramen which is currently limited to (4) 24 pks). Limits are listed on the catalog, order form and website.
Q: What are your processing charges?
A: $5.00 nonrefundable processing fee for mail and phone orders and a reduced $2.50 nonrefundable processing fee for web orders.
Q: Will sales tax be applied to my order?
A: Access Securepak® will not include sales tax in the selling prices. Sales tax needs to be calculated for all items. Sales tax rate is based on the inmate's facility location at the time of order entry, not at the time of receipt. Refer to the tax table for the correct tax rate.
Q: What forms of payment do you accept?
A: PAYMENT: We accept Credit/Debit cards (VISA, MasterCard, or Discover logos), prepaid credit cards (with verifiable United States address), cashier's check, institutional check, or money order. When paying by credit card be sure to include card number, expiration date, card member's name, CCV 3 digit number on back of card, card member's phone number, and billing address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, "Cooper Trust Fund Withdrawal" and attaching it to completed Access Securepak® order form. Requests must be submitted to Postal Director by September 29, 2016 to allow time for institutional check processing. We do not accept prepaid credit cards that lack ability to assign a valid United States address to card holder.
Q: How do I place an order?
A: By phone: 1-800-546-6283, by Internet: www.southcarolinapackages.comor by Mail: Access Securepak®, 10880 Lin Page Place, St. Louis, MO 63132.
Q: How do I check on an order?
A: Call 1-800-546-6283 or write to us at Customer Service, 10880 Lin Page Place, St. Louis, MO 63132; or send us an email at: firstname.lastname@example.org.
Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the institution. If there is an issue with the order, the employee would verify it and send the paperwork to Access. All discrepancies must be reported from the institution. We cannot honor any discrepancies reported from family members or friends of the inmate.
Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an inmate and their custody level changes or they are moved to a facility other than SCDC, while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the institution, we will issue a refund to you. There are no restocking fees.
Q: What happens if the person I am sending my order to moves to another SCDC institution?
A: If you place an order for an inmate and they are moved to another SCDC institution, the package will be forwarded to the new institution on the next available SCDC Canteen truck.
Q: When will clothing be available for purchase?
A: Clothing will only be offered during the 1st and 3rd Quarters.