Inmate Package Program

South Carolina Department of Corrections allows inmates to receive packages twice a year. The Spring Package Program begins on April 1. The Holiday Package Program begins on September 21.

2010 Spring Package Program

Ordering Begins on April 1.
There are 3 easy ways to place your order:
1. Mail your order to: Access Securepak, 10880 Lin Page Place, St. Louis, MO 63132
          All mail orders must be postmarked by April 30.
2. Visit Access Securepak online at www.southcarolinapackages.com
          Last day to place orders on-line is May 7, at 7:00 PM CST.
3. Phone your order Toll-Free to 1-800-546-6283.
          Last day to place phone orders is May 7.
All orders will ship to the institutions May 18 - June 4.

Increased Spending Limit:

The spending limits have been increased from $100 to $150 for food and snack items only. The clothing will remain at the current quantity limits.

Frequently Asked Questions:

Q: When does the program begin?
A: Orders will be accepted from April 1 - May 7. However, any order that is mailed in must be postmarked by April 30. Any orders received after the deadline will not be processed and will be mailed back to the sender.

Q: When will the order arrive at the institution?
A: All orders will be arriving at the institutions May 18 - June 4. The institutional staff will be distributing the packages to the inmates shortly after the shipment arrives at the institution.

Q: What are your shipping and handling charges?
A: $4.00 shipping and handling on all orders. Reduced $2 shipping and handling for all orders placed on the website.

Q: What forms of payment do you accept?
A: PAYMENT: We accept Credit/Debit cards with VISA and MasterCard logos. We cannot accept prepaid credit cards or cash advance cards. Orders will be accepted when accompanied by money order, institutional check, cashier's check or credit card (MasterCard, Visa or Discover). Access Securepak® is applying a 5% sales tax for the state as required. When paying by credit card be sure to include the card number, expiration date, card member's name, and card member's phone number and address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, "Cooper Trust Fund Withdrawal" and attaching it to the completed Access Securepak® order form. Requests must be submitted to the postal director by April 20, to allow time for institutional check processing. Inmates cannot purchase packages for other inmates. This program is separate from the Canteen and does not affect the Canteen spending limit.

Q: How do I place an order?
A: By phone: 1-800-546-6283, by internet: www.southcarolinapackages.com or by mail: Access Securepak, 10880 Lin Page Place, St. Louis, MO 63132.

Q: How do I check on an order?
A: Please call 1-800-546-6283 or write to us at Customer Service, 10880 Lin Page Place, St. Louis, MO 63132; or send us an email at: customerservice@accesscatalog.com.

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check the contents of the package in the presence of an employee from the institution. If there is an issue with the order, the employee will verify it and send the paperwork to Access. All discrepancies must be reported from the institution. We cannot honor any discrepancies reported from family members or friends of the inmate.

Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and their custody level changes or they are moved to a facility other than SCDC, while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the institution, we will issue a refund to you. There are no restocking fees.

Q: What happens if the person I am sending my order to moves to another SCDC institution?
A: If you place an order for an incarcerated family member or friend and they are moved to another SCDC institution, the package will be forwarded to the new institution on the next available SCDC transfer bus.