FAQs about Pre Pay Accounts

How do I establish a PrePay account: Call: 1-888-664-7839

You will be asked to send in a minimum payment by cashiers' check, and/or money order. The payment must be mailed to:

ENPA-CM
P.O. Box 7907
Shawnee Mission, Kansas 66207-0907

Once payment is received, you may receive calls and your account will be debited as calls are made to your number.

Is there a minimum payment to set up a PrePay Account?

Yes. The minimum charge depends upon the normal cost of a 15 minute call from the institution to your phone. If the cost of that call is less than $5.00, the minimum required to setup the account is $25.00. If the 15 minute call costs $5.00 or more, the minimum payment is $50.00

How do I know when I am nearing a zero balance on my PrePay account?

Call: 1 -888-664-7839

How can I get a refund if I do not use all of my PrePay account funds?

Call the 1-888-664-7839 number and they will check your balance. Please allow 30 days for refunds.

FAQ's About Inmate Telephones